1 · The exponential model & targets
In the M/M/1 steady state, waiting time is exponential. To see a
proportion p within y weeks needs mean wait W = −y / ln(1−p), and a
steady-state list of λ·W (Little's law).
2 · Same list, different shape
Constraining long waiters necessarily reshapes the list. The exponential (random order) has many short waits and a long tail; the extreme opposite is pure FIFO, where the census is flat at λ until everyone is removed together. Same λ and same mean wait W throughout.
3 · Simulator
A weekly fluid simulation: referrals in, capacity out, under a chosen removal discipline, starting from an initial list. Watch it grow / shrink / hold and read performance at key weeks.